We understand things can change quickly with COVID-19 travel restrictions, so if you do find yourself unable to travel because you are in a Hot Spot or with border closures, please let us know ASAP.

If you did book directly or through our website, we are offering all of our guests 12 month extensions.  That means, if you can't travel now, we will hold your booking until you are ready to travel again as we would love for you to come and see us & Port Douglas!! When rebooking, please check with your state's current travel guidelines as they might differ to QLD's guidelines.

For those who are waiting for a refund, we are more than happy to refund your deposit as per our T&C's.

If you have booked your accommodation through a third party website such as Booking.com, Expedia etc; please contact the company directly in regards to your reservation.

It's an extremely difficult time for everyone and hopefully we see you all soon in Port Douglas!

Please note, our reception hours are now 8am - 7pm AEST.

Our Ongoing Cleaning Commitment

As we welcome you back to our hotel, we are committed to providing you with a safe environment that aligns with expert protocols. We are redefining our cleaning & saftety standards and we will actively monitoring and evolving our solutions to ensure we have a continued focus on the health and safety of our guests and associates. All aspects of our business with be addressed; from public spaces, guest rooms to in-house dining, please see some of our actions; 

Public Spaces

Starting with our public spaces and high-traffic areas, we are going above and beyond our normal protocols. We are cleaning surfaces with increased frequency with the recommended cleaning agents.

Hand Sanitizer

Hand sanitizing stations are being installed at hotel entrances, at our front desks, our elevator banks, and other common areas around the hotel.

Guest Rooms

In guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants. All of our staff have enhanced COVID-19 awareness training. 

Social Distancing

Signage in public spaces will remind our guests to maintain social distancing. We will be adding partitions at check-in to provide an extra level of precaution for our guests and our associates. Our lifts have a 2 person max capacity at the one time. Around the pool area & breakfast area, only limited seating is available & we have moved all outdoor furniture to be more than 2 mtrs away from each other. 

In-house Dining

 In regards to inhouse breakfast, our guests will be able to order from an à la carte menu.