The last couple of weeks has been quite surreal and we have been completely inundated with phone calls & email requests regarding existing bookings.
We understand people can't travel due to the current travel restrictions. If you have booked your accommodation through a third party website such as Booking.com, Expedia etc; please contact the company directly in regards to your reservation.
If you did book directly or through our website, we are offering all of our guests 12 month extensions. That means, if you can't travel now, we will hold your booking until you are ready to travel again as we would love for you to come and see us & Port Douglas!! When rebooking, please check with your state's current travel guidelines as they might differ to QLD's guidelines. Please see QLD's current 3 stage easing restrictions roadmap.
For those who are waiting for a refund, we are more than happy to refund your deposit as per our T&C's - please note it may take longer than usual, so we ask for your patience & understanding.
We would like to thank our guests who have reached out to us, it's an extremely difficult time for everyone and hopefully we see you all soon in Port Douglas!
Please note, our reception hours are now 8:30am - 5pm AEST.
Our Ongoing Cleaning Commitment
As we welcome you back to our hotel, we are committed to providing you with a safe environment that aligns with expert protocols. We are redefining our cleaning & saftety standards and we will actively monitoring and evolving our solutions to ensure we have a continued focus on the health and safety of our guests and associates. All aspects of our business with be addressed; from public spaces, guest rooms to in-house dining, please see some of our actions;
Starting with our public spaces and high-traffic areas, we are going above and beyond our normal protocols. We are cleaning surfaces with increased frequency with the recommended cleaning agents.
Hand sanitizing stations are being installed at hotel entrances, at our front desks, our elevator banks, and other common areas around the hotel.
In guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants. All of our staff have enhanced COVID-19 awareness training.
Due to COVID19 we are doing our daily services differently. We will not be entering guest rooms for daily services but there will be fresh towels & amenities available at reception. If guests do require a linen change they need to notify reception in the morning and we need to ask guests not to be present at the time of the house keepers cleaning their room due to social distancing.
Signage in public spaces will remind our guests to maintain social distancing. We will be adding partitions at check-in to provide an extra level of precaution for our guests and our associates. Our lifts have a 2 person max capacity at the one time. Around the pool area & breakfast area, only limited seating is available & we have moved all outdoor furniture to be more than 2 mtrs away from each other.
As part of the Queensland governments restrictions, our restaurant will be only hosting 10 people at the time & seated 4 square mtrs per person when indoors. All inhouse diners will need to make reservations with reception before dining in our restaurant or pool side. We will be offering all meals & drinks to be delivered directly to guest rooms. In regards to inhouse breakfast, our guests will be able to order from an à la carte menu, breakfast orders can be delivered directly to guest rooms or be collected from the restaurant.
An oasis you will never want to leave...