Our Hotel T&C's:

  • A deposit of 25% of the full accommodation will be charged to the credit card provided at the time of reservation to secure your booking. Or if staying 5 nights or less, a deposit of 2 nights' accommodation will be charged. Your reservation is not confirmed until the deposit has been paid and a confirmation number received from the hotel.
  • The remaining balance of your accommodation will be charged to your credit card 30 days prior to arrival.
  • For all special packages including honeymoon packages, a deposit of 50% is required at the time of booking and the remaining balance will be charged to your credit card 30 days prior to arrival. 
  • Cancellations must be received in writing by email (). Cancellations will not be deemed to be received until you have written confirmation from Peninsula Boutique Hotel Port Douglas.
  • Cancellations received 31 days or more (local hotel time) prior to the arrival date - the deposit will be refunded in full less a $100AUD administration fee. The administration fee covers the cost of processing the booking, receipting the booking and banking the money, cancelling the booking from the system, processing refund via electronic medium and meeting bank charges.
  • Reducing nights of your stay within 60 days prior to arrival will be classed as a cancellation and full payment will be payable for the reduced nights.
  • Cancellations or booking amendments received 30 days or less (local hotel time) prior to the arrival date will forfeit the full accommodation amount. 
  • ‘No Show’ or “Early Departure” for any reason incurs the full accommodation cost of the original reservation. This policy is applied to cover the distinct possibility of our inability to relet the suite at that late stage. 
  • We strongly suggest to take out travel insurance to cover unforeseen circumstances in the event you need to cancel or reduce the length of your stay.
  • Any additional charges such as transfer costs, tours, room charges and all incidentals are to be settled prior to your departure.  Any charges incurred after settlement of your account will be charged to your credit card provided on check in.
  • 2% surcharge applies to all American Express and Diners Club International card transactions. 1% surcharge applies to all Visa and Mastercard transaction
  • Our hotel only carters for people over the age of 17.
  • Prices are displayed in Australian dollars.
  • Our hotel is a non smoking property.
  • Specific requests will be noted on reservations, however no gaurantee will be made. We will make every effort to honour special requests such as a specific floor, room number, adjoining rooms, etc. However the ability of these items can not be gauranteed.
  • All guests are requested to read the T&Cs - Rules of the House 2018.pdf

 

Complimentary Transfer

  • Please note from April 2019, the complimentary arrival transfer will change to a complimentary departure transfer.
  • Our Complimentary transfer offer is for the departure transfer only (bookings post April 19) & is from our hotel on the day of your departure to Cairns Airport or Cairns Central.
  • This service is only available for guests who book for 3 nights and more & have book directly through our hotel or through specific travel agents.
  • The Complimentary transfer is a seat on a shuttle bus through a transfer company, if guests choose to upgrade to their own private transfer it will be an additional $110AUD per couple. Subject to availbity.
  • The shuttle bus service departs hourly, if the guests missed the transfer they will need to wait for the next service available.
  • Any transfers between 10pm and 4am will occur a $50AUD surcharge (payable directly at the hotel).
  • Guests need to contact our hotel with their flight details at least 72hrs prior to arrival

Package Terms & Conditions

  • 3 Night Spa & Bubbles Package,  5 Night Great Barrier Reef Experience Package & Stay 5/Pay 4 specials are only valid from 1st November through to 30th June . Packages are not applicable during high season: 1 July to 31 October annually.
  • Packages listed on our website are only available for direct bookings with Peninsula Boutique Hotel Port Douglas.
  • Reservations by emailing: email/res)(peninsulahotel.com.au or phoning 1800 676 674 (+617 4099 9100 from overseas).
  • 50% deposit is required at the time of reservation.
  • If the reservation is cancelled 30 days or more prior arrival date the deposit will be refunded in less a $100 administration fee.
  • If however the reservation is cancelled within 30 days of the arrival date then the deposit will be retained.
  • 5 Night Great Barrier Reef Experience Package includes return transfers (seat in shuttle bus). Any transfers between 10pm and 4am will occur a $50AUD surcharge (payable directly to the hotel)
  • Stay 5/Pay 4 Specials - max 1 night free applies. For example, if you stay 10 nights, only one night is free.
  • Additional terms and conditions apply.
  • Packages cannot be used in conjuction with any other promotional rates, offers or packages and is subject to availability at time of booking.

 

 Sept/Oct Tropical Package - Terms & Conditions

  • New bookings only.  
  • Packages are very limited, promo ends 31/7/19 or unless sold out.
  • Package requires a 50% deposit when booked, the remaining balance will be taken 30 days prior.
  • Package is just for 2 adults (please note Peninsula Boutique Hotel is an adults only hotel)
  • Please note it's not possible to have an extra bed in any of the rooms, the maximum room capacity is two people in king or twin bedding
  • Travel dates is strictly for 1st September - 31st October 2019 (Limited availability)
  • This package is not valid with any offers, including returning guest rate and this  package can not be applied to any existing bookings.
  • Vouchers/Credits can not be redeemed for cash or any other products & expires the day of check out.
  • 1 x $50 Hi Tide Food and Beverage voucher is to be used in one transaction & expires the day of check out.
  • All surcharges are payable directly to the hotel
  • Niramaya Day Spa is $25 per person and is only valid for treatments over 60 minutes. Credit is subject to Niramaya Day Spa's treatment availability & credits can not be combined or used for cash exchange or exchange of other products.
  • Peninsula Boutique Hotel is a non smoking property.
  • Cancellations must be received in writing by email (). Cancellations will not be deemed to be received until you have written confirmation from Peninsula Boutique Hotel Port Douglas.
  • Cancellations received 30 days or less (local hotel time) prior to the arrival date -  will forfeit the full amount. 
  • We strongly suggest to take out travel insurance to cover unforeseen circumstances in the event you need to cancel or reduce the length of your stay.
  • ‘No Show’ or “Early Departure” for any reason incurs the full package cost of the original reservation.
  • Arrival transfers can be arranged for $40AUD per person (shuttle bus), additional transfers costs may occur if you choose to upgrade to a private car transfer.
  • All incidentals are to be settled prior to your departure.  Any charges incurred after settlement of your account will be charged to your credit card provided on check in.
  • We advise to take out travel insurance to cover unforeseen circumstances including natural events.
  • Package is subject to room availability & special room requests can not be guaranteed.
  • Packages can not be split and offer is for consecutive nightly stays.
  • Departure Transfer is a seat in shuttle bus. If you do require an arrival transfer, we can organise this for $40AUD per person or from $190AUD for a private car.
  • All guests are requested to read the T&Cs - Rules of the House.pdf

Package includes the following:

  • 5 nights in an Ocean View Suite for 2 people
  • Complimentary departure transfer (seat in the shuttle bus)
  • Transfer is a seat in a coach bus, if guests would like to upgrade to a private transfer it's at a cost of $110 per couple. Subject to availability.
  • Full daily buffet breakfast (served 7am - 10am)
  • 1 x $50 AUD daily Hi Tide by the Beach food & beverage voucher
  • $25 AUD Niramaya Day Spa per person to use on treatments over 60 mins.

 

 

We recommend that you take out Travel Insurance to cover unforeseen circumstances including natural events.

Any requests pertaining to your booking are a request only and are not guaranteed

 

An oasis you will never want to leave...