We are open and we are here for you
Health and safety of all our staff and guests is our top priority in this challenging time.
If your travel is restricted due to lock-downs of the Queensland border or your residential address, we are able to apply money paid as a credit to your account for a future reservations within a 12 month period of travel. Postponement of dates is requested at your earliest convenience.
We strongly suggest taking out Travel Insurance to assist you during these unstable times?
Our Hotels have great value offers for you should you need a Home Away from Home for an extended stay or an advanced booking for a future Escape. Contact us directly for any questions or further assistance.
OUR ONGOING CLEANING COMMITMENT
As we welcome you back to our hotel, we are committed to providing you with a safe environment that aligns with expert protocols. We are redefining our cleaning & safety standards and we will be actively monitoring and evolving our solutions to ensure we have a continued focus on the health and safety of our guests and associates. All aspects of our business with be addressed, from public spaces, guest rooms to in-house dining, please see some of our actions-
Starting with our public spaces and high-traffic areas, we are going above and beyond our normal protocols. We are cleaning surfaces with increased frequency with the recommended cleaning agents.
Hand sanitizing stations are being installed at hotel entrances, at our front desks, and other common areas around the hotel.
- In guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants. Removing pen, paper, and guest directory from guest rooms.All of our staff have enhanced COVID-19 awareness training.
Signage in public spaces will remind our guests to maintain social distancing. We will be adding safety measures at check-in to provide an extra level of precaution for all our guests. Around the pool area & breakfast area, only limited seating is available & we have moved all outdoor furniture to be more than 2 metres away from each other.