Terms and Conditions

Terms, Conditions and Cancellation Policy

TERMS & CONDITIONS FOR THE HOTELS WITHIN THE MANDALA HOSPITALITY GROUP

By booking directly with Mandala Hospitality Group and/or their hotel websites you are agreeing to the following terms and conditions.

GENERAL.

The Hotel reserves the right to refuse service and cancel any reservation that does not meet the following terms and conditions
You must be at least 18 years old to make a reservation. To stay at Peninsula Hotel you must be 18 years of age or older as we are a an adult only resort. A valid credit card and photo ID will be required on arrival if requested.

If a valid credit card is not presented a cash bond of up to $200 is required.

CANCELLATION

  • Cancellations must be received in writing by email (res@peninsulahotel.com.au) or faxed to Peninsula Boutique Hotel Port Douglas +61 7 4099 5440. Cancellations will not be deemed to be received until you have written confirmation from Peninsula Boutique Hotel Port Douglas.
  • Reducing nights of your stay within 60 days prior to arrival will be classed as a cancellation and full payment will be payable for the reduced nights.
  • Cancellations received 31 days or more (local hotel time) prior to the arrival date – the deposit will be refunded in full less a $100 administration fee. The administration fee covers the cost of processing the booking, receipting the booking and banking the money, cancelling the booking from the system, processing refund via electronic medium and meeting bank charges.
  • Cancellations or booking amendments received 30 days or less (local hotel time) prior to the arrival date will forfeit the full amount.
  • Should Government imposed travel restrictions prevent you from travelling within the 30 days prior to you arrival cancellation period then you may receive a credit for a future booking (12 months limit) however you must inform the property of your cancellation within 48 hours of the announcement of the imposed restriction. If you choose to hold your bookings whilst travel restrictions are in place then the standard cancellation policy will apply. If you are from or have been in a Government declared hotspot the property reserves the right to cancel or deny your reservation at any time. For reservations that fall out of this policy, Peninsula Boutique Hotel reserves the right to treat each reservation on a case by case basis.

*Please Note: This Cancellation Policy does NOT apply to Special Discounted or Promotional Rates – refer to the Cancellation Policy on your confirmation email that will be specific to your booking.

CANCELLATIONS FOR DISCOUNTED AND PROMOTIONAL RATES

For example: Advanced Purchases Rates, multiple night stays and “Stay 2 and Save” Advance purchase and other specials will be charged at time of booking.

Advance purchase and other specials are non-refundable or transferable to another date.

CHECK-IN AND CHECK-OUT

Check-in time is 2.00 pm.

Check-out time is 11.00 am.

Changes to check-in or check-out times can be arranged in advance directly with the hotel, changes are subject to availability and may incur a fee.

AT CHECK-IN

A valid credit card and photo ID will be required on arrival.

If a valid credit card is not presented a cash bond of up to $200 is required

Payment by third party credit cards (Charge Back) may be arranged in advance by contacting the hotel directly.

RATES AND CHARGES

Full payment for your stay will be charged 30 days prior to arrival unless stated otherwise.

Visa, MasterCard, American Express all incur a surcharge of 1.3% for each transaction. All prices are quoted in Australian dollars, per room, per night and includes GST.

 

GUESTS LIABILITY

All guests will be liable for any loss or damage to their accommodation room and its contents, fair wear and tear accepted.

All guests agree to pay the rate quoted for the entire stay and any additional charges that are billed to the room before, during or after the stay; including but not limited to mini-bar, room service and food and beverage outlets.

All hotels in Australia are non-smoking. Any guest smoking in their room may be asked to leave the hotel and will incur a charge of $400 for having the room off-line for cleaning and deodorising.

Guests rights are protected under the Civil Laws (Wrongs) Act 2002 CLICK HERE

BEST RATE GUARANTEED

Mandala Hospitality guarantee all guests will get the Best Available Rate when they book direct with the hotels either by phone, email or on the hotel’s own web sites. The Best Rate Guarantee does not apply to unpublished rates or advance purchase offers. The Best Rate Guarantee does not apply if the lower rate is achieved via a currency conversion and when comparing rates both rates must have tax included or tax excluded to ensure a fair comparison.

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