The last couple of weeks has been quite surreal and we have been completely inundated with phone calls & email requests regarding existing bookings.
Peninsula Boutique Hotel is a small independent hotel and we ask for patience from our guests while we try and answer people's requests and cancellations. We undertstand people can't travel due to the restrictions. If you have booked your accommodation through a third party website such as Booking.com, Expedia etc; please contact the company directly as we can't cancel the booking for you.
If you did book directly or through our website, we are offering all of our guests an 12 month extension. That means, if you can't travel now, we will hold your booking until you are ready to travel again as we would love for you to come and see us & Port Douglas!!
For those who are waiting for a refund, we are working on it but it will take longer than normal while we try and get through everyone, so we ask for your patience & understanding.
We would like to thank our guests who have reached out to us, it's an extremely difficult time for everyone and hopefully we see you all soon!
An oasis you will never want to leave...